F.A.Q.

Who are you?

We are avid gamers that like creativity. We believe that you, as a player, should be able to make your own gaming accessories. Right now you can create custom playmats on our site. In the future we would like to branch out to dice, dice bags, playmat bags, mouse pads, sleeves, etc.

What does “custom” mean? 

As long as you can think of it and design it, we can produce it. The only limitations we have are our rules concerning acceptable images.

What can I print on my custom playmat?

If you can think of it we can most likely print it. There are however rules that we follow.
– No trademarked or copyrighted material without permission
– Nothing that defames or vilifies a person, people, race, religion, religious groups
– Nothing that is obscene, pornographic, threatening, invasive of privacy or public rights, or otherwise objectionable.
You can read a more extensive explanation of this here

Can you design a playmat for me?

We are only here to print your ideas.  We can however help you when it comes to editing the image that you want on your playmat.

How does it work?

Check out the instructions here;

Playmat questions

How thick are your playmats?

We give our customers the option to choose from two different thicknesses. One is 1,5mm and is comparable to the 24″ x 14″ x 1/16″ playmats Ultra Pro produces. Our 2mm option is slightly thicker when compared to the 24″ x 14″ x 1/16″ playmat Ultra Pro produces. Both are really sturdy and can be rolled up and lay flat on the table when used.

CAN THE PLAYMATS BE USED AS MOUSEpadS?

They certainly can. Just keep in mind they are a bit more rough than normal mousepads because of the non slippery aspect they need to have when placing cards on them.

How do you ship your playmats? 

We ship our playmats rolled in a tube. Playmats will never ever be folded by us. We want you to receive the playmat in the best possible condition without folds or damage. So we really make sure the packaging is top notch and the playmat isn’t folded.

Shipping

Shipping infomation

Shipping information can be found here. We aim to ship your product as fast as possible. It should arive within 2-3 business days if you order from within the EU. Shipping inside The Netherlands can be as fast as 1-2 business days. Barring any mishaps that can happen during shipping.

When can I use my playmat?

We will start producing your playmat the moment we receive your design and your payment. It will be send out to you as soon as possible. You can use it the moment you receive it in the mail!

Is my custom playmat machine washable?

Yes it is! You can wash your playmat because we print using the sublimation technique. Just wash it at 30 degrees in the washing machine with normal laundry detergent, let it dry and you will be good to go again!

How much is shipping?

You can find shipping costs here and when you want to complete your order. It mainly depends on where you are from how much the shipping is going to be. Our aim is to provide the cheapest and best way possible.

Do you offer free shipping?

Yes! We do offer free shipping. A list of requirements can be found here. Free shipping is available for orders starting at €50,-!

Do you ship outside of the EU?

We ship outside of the EU. However if you are ordering from outside the EU you have to keep in mind that the delivery time will be around 2/3 weeks.

Printing

When producing our playmats we use something called sublimation printing. This ensures that the playmat will always keep its color and you get the most vivid colors. Even after washing it multiple times!

Can I cancel my order?

Once we start production on a custom order, we cannot cancel it and the sale is final. If you want to cancel your order you have to let us know as soon as possible. We start working on orders as soon as we receive them!

Returns and Exchanges

Our Return Policy.

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